Thanks for purchasing your Support Packages on our range of 3D printers.
Our packages provide comprehensive ongoing support for your Additive Manufacturing equipment at excellent value and are available over 1 to 5 year periods.
Please see below current terms.
If you have any questions, or need any further information, please contact the team.
Formlabs Service Plans
Terms of Service
Thank you for purchasing a Formlabs Service Plan; the Formlabs Fuse Support Plan, the Formlabs Pro Service Plan ("PSP"), or the Formlabs Medical Professional Service Plan (“MSP”) for your Formlabs Form 2, Form 3, Form 3+, Form 3L, Form 3B, Form 3B+, Form 3BL, Fuse 1, Fuse 1+ 30W or Fuse Sift.
For full details of the terms and conditions, please refer to Formlabs terms below.
- Formlabs Pro Service Plans for SLA machines: Form 2, Form 3, Form 3+, Form 3B, Form 3B+, Form 3L, Form 3BL: view terms
- Formlabs Support Plans for SLS machines: Fuse 1, Fuse 1+ 30W, Fuse Blast, Fuse Sift: view terms
Thank you for purchasing a Formlabs Service Plan; the Formlabs Fuse Support Plan, the Formlabs Pro Service Plan ("PSP"), or the Formlabs Medical Professional Service Plan (“MSP”) for your Formlabs Form 2, Form 3, Form 3+, Form 3L, Form 3B, Form 3B+, Form 3BL, Fuse 1, Fuse 1+ 30W or Fuse Sift.
For full details of the terms and conditions, please refer to Formlabs terms below.
- Formlabs Pro Service Plans for SLA machines: Form 2, Form 3, Form 3+, Form 3B, Form 3B+, Form 3L, Form 3BL: view terms
- Formlabs Support Plans for SLS machines: Fuse 1, Fuse 1+ 30W, Fuse Blast, Fuse Sift: view terms
Markforged Support Plans
Terms of Service
The below terms for the Markforged Service Plans apply to the following 3D printers only: Markforged Onyx One, Onyx Pro, Mark Two, X3, X5, X7, Metal X, Wash 1, Sinter 1, Sinter 2.
Every Markforged 3D printer is engineered for reliability and designed to help you manufacture high quality parts on demand. Markforged service plans are the most comprehensive way to create peace of mind, minimise unplanned downtime and maximise your investment.
The Markforged Service Plan covers a number of wear and tear components that need routine replacement over the life the machine. The premium coverage offered through a plan reduces these costs, ultimately ensuring a reliable system that works when you need it.
Plans are subject to Markforged’s standard Terms, as posted to www.markforged.com. For further details, please contact CREAT3D via info@creat3d.co.uk
All terms and conditions are specific to your contract.
First line support is provided by CREAT3D, Markforged value-added reseller (VAR) partner. Specific support services may vary by nature of the problem and printer model. Support hours may vary with holidays and weather.
For parts within warranty, consumable materials and components are not included in Service Plans.
Part Coverage
Composite Printers (Onyx One, Onyx Pro, Mark Two, X3, X5 and X7)
(*excludes Onyx One and X3)
| Component | Wear & Tear | Damage |
|---|
| Bearings | ✓ | |
| Belts | ✓ | ✓ |
| Build plate | ✓ | ✓ |
| Cables | ✓ | ✓ |
| Circuit board | ✓ | |
| Dry box | ✓ | ✓ |
| Dry box adaptor | ✓ | |
| Fibre bowden tube* | ✓ | ✓ |
| Fibre extruder worn component* | ✓ | |
| Fibre feed tube* | ✓ | ✓ |
| Fibre spool tensioner* | ✓ | |
| LCD display | ✓ | ✓ |
| Levelling shims | ✓ | ✓ |
| Plastic extruder worn component | ✓ | |
| Plastic filament bowden tube | | ✓ |
| Print head | ✓ | |
| Sensors | ✓ | |
| ✓ | |
| Spool holder and accessories | | ✓ |
| Stage flexures and fastening | | ✓ |
| Stepper motor | ✓ | |
| Wire harness | ✓ | ✓ |
| Visor | | ✓ |
Metal X Printer
| Component | Wear & Tear | Damage |
|---|
| Bearings | ✓ | |
| Belts | ✓ | ✓ |
| Cables | ✓ | ✓ |
| Chamber fan | ✓ | ✓ |
| Circuit boards | ✓ | ✓ |
| Door | | ✓ |
| Feed tubes | ✓ | |
| Heat sink fan | ✓ | ✓ |
| LCD display | ✓ | ✓ |
| Part fan | ✓ | ✓ |
| Print bed | ✓ | ✓ |
| Print bed vacuum pump | ✓ | |
| Print head | ✓ | |
| Sheet press | ✓ | ✓ |
| Sensors | ✓ | |
| Servo motor | ✓ | |
| Spool holder and accessories | ✓ | ✓ |
| Wipe station (not brushes) | ✓ | ✓ |
| Vacuum filter | | ✓ |
Wash
| Component | Wear & Tear | Damage |
|---|
| Basket | ✓ | ✓ |
| Cables | ✓ | ✓ |
| Circuit board | ✓ | ✓ |
| LCD display | ✓ | ✓ |
| Sensors and thermocouple | ✓ | ✓ |
Sinter
| Component | Wear & Tear | Damage |
|---|
| Cables | ✓ | ✓ |
| Circuit board | ✓ | ✓ |
| Door | | ✓ |
| End caps | ✓ | |
| Exhaust flex line | ✓ | |
| Fans | | ✓ |
| Gas control panel | ✓ | |
| Gas supply panel | ✓ | |
| LCD display | ✓ | ✓ |
| Radiation shields | ✓ | ✓ |
| Sensors and thermocouples | ✓ | ✓ |
| Setter plate | ✓ | ✓ |
| Setter rest | ✓ | ✓ |
| Solenoids | | ✓ |
| Top cover | ✓ | |
| Tube | ✓ | ✓ |
Changes to the plan
Markforged may update these Terms of Service from time-to-time by sending notice, e.g., via email, and/or posting a new version online. You should check this page occasionally to review any changes. Continuing to accept services after a notice of changes has been sent to you or published online, shall constitute consent to the changed terms and practices.